As a patient, you have both rights and responsibilities when it comes to your health and the health care services you receive at the hospital.
- Be treated in a kind and respectful way.
- Receive culturally-sensitive care.
- Receive services in your language of choice.
- Expect that all information about your health care will be kept private and confidential in accordance with the law.
- Be given information in a way you will understand.
- Expect that your health care team will share important information with each other.
- Participate in making decisions about your care.
- Refuse care as permitted by the law.
- Express your concerns and get answers to your questions.
- Be polite and respect the privacy of other patients, visitors and members of the health care team.
- Avoid offensive or abusive language.
- Recognize that the needs of other patients and families may sometimes be more urgent than your own.
- Give accurate information to your health care team to help them plan your care.
- Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
- Be familiar with the names and roles of people involved in your care.
- Follow the plan of care given to you the best way you can.
- Accept responsibility for the decisions you make about your treatment.
- Take care of your personal things and send home anything that is not needed.
- Respect hospital property and act in a safe and responsible way.
- Understand that you may be responsible for all expenses not covered by OHIP or private insurance during your hospital stay.
- Keep appointments, or call to cancel if you are unable to keep your appointment.
- Comply with all applicable federal, provincial and municipal laws.