As a patient, you have both rights and responsibilities when it comes to your health and the health care services you receive at the hospital.

Patient Rights:
  • Be treated in a kind and respectful way.
  • Receive culturally-sensitive care.
  • Receive services in your language of choice.
  • Expect that all information about your health care will be kept private and confidential in accordance with the law.
  • Be given information in a way you will understand.
  • Expect that your health care team will share important information with each other.
  • Participate in making decisions about your care.
  • Refuse care as permitted by the law.
  • Express your concerns and get answers to your questions.
Patient Responsibilities:
  • Be polite and respect the privacy of other patients, visitors and members of the health care team.
  • Avoid offensive or abusive language.
  • Recognize that the needs of other patients and families may sometimes be more urgent than your own.
  • Give accurate information to your health care team to help them plan your care.
  • Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
  • Be familiar with the names and roles of people involved in your care.
  • Follow the plan of care given to you the best way you can.
  • Accept responsibility for the decisions you make about your treatment.
  • Take care of your personal things and send home anything that is not needed.
  • Respect hospital property and act in a safe and responsible way.
  • Understand that you may be responsible for all expenses not covered by OHIP or private insurance during your hospital stay.
  • Keep appointments, or call to cancel if you are unable to keep your appointment.
  • Comply with all applicable federal, provincial and municipal laws.